Monthly Archives: August 2014

No substitute for the gemba

“gemba”, like many terms used in the Lean philosophy, is a Japanese word. gemba     noun : the real place; the place where the action is; used in business to refer to the place where value is created or where the work is actually taking place During a recent improvement project at a hospital, I was part of a team tasked with mapping a process for cleaning out intubation scopes.  Our client had gone very briefly over the process during our introductory meeting and we had Continue reading →