Relevant Tweets from #SHS2015

Last week, I attended the #SHS2015 conference (Healthcare Systems Process Improvement Conference).  It was great, just as I expected.  This event continues to improve year after year.  This was my first year twitting at the event.  I managed to amass a decent collection of tweets and retweets and I want to share those with my readers, as well as have a good reference for me for the future. Don’t forget to follow me on Twitter to get updates on all news and content about healthcare Continue reading →

Give customers what they really want, not what they say they want

A few years ago, when smartphones were hitting the market, my wife told me, “I want an iPhone ®”.  She was set in the fact she wanted an iPhone ®.  The carrier we had at that point, did not carry the coveted device, so, I asked her if she would consider any other phones.  At the point, several of our close friends already owned the mentioned device and every time the topic came up, she would always say, “That’s what I want: an iPhone®.”  I Continue reading →

Theory of Constraints

These days of Healthcare reform are requiring organizations to look at their existing processes and improve them.  We sometimes hear words like “efficiency” or “productivity” following the “improve” piece.  In my interactions with many healthcare organizations, it sometimes amazes me that people, very smart people, very often think that the only way to improve throughput of a process is to throw more resources at it.  “We need more staff“, is a familiar cry for help we have heard often.  Every time I hear this, however, Continue reading →

Box 3 Thinking

Today’s post is not my average post talking about lean concepts and examples of how I see these concepts used in industries ranging from manufacturing to healthcare, nonprofits and government. Today I want to share with my readers the good fortune I had last week.  I had the opportunity to observe a talk by a gentleman who has been ranked #3 in the list of Greatest Business Thinkers of our time.  He has written books that have been #1 in the Wall Street Journal Best Sellers list.  I am Continue reading →

We can never have too much communication

What are the three foundational elements of successful change?  Communication, communication, communication. In any continuous improvement culture, there is change, and hopefully a lot of it.  In fact, kaizen, in Japanese means “good change” (change for the better).  On an earlier post, I talked about a few Change Management Secrets and my main focus was the same as today’s post: communication. When we are trying to drive improvement, we need to communicate three things: Communicate that the change is coming Communicate while you are performing the Continue reading →

Not even Major League Baseball is above “Resistance to Change”

Here I am watching the Major League Baseball All-Star Game in Minneapolis and as they interviewed Commissioner Bud Selig about his legacy (he is set to retire in January 2015), he said: ““The changes were painful and it took a while…”  “Baseball was always resistant to change, but… we are a long way from where we were in 1992”.  And that made me think back about my earlier post about change and it is just more confirmation of what I said that “everybody resists change”. Continue reading →